- We are working to resolve an issue that may impact how Harford County Public Schools benefits display. Member coverage is still active; however, benefit details may not appear correctly at this time. For benefit details or help, please call Provider Service using the number on the back of the member ID card
- EFT Payments Issued as Checks:CareFirst identified on or around May 10 an issue in which some providers who were set up to receive ACH/EFT payments instead received paper checks. This issue remains under active investigation. Providers do not need to take any action at this time. We are working toward resolution and will continue to share updates as more information becomes available, including expected timing.
- ERAs Reflecting Check Information Instead of ACH:CareFirst is aware of an issue in which some Electronic Remittance Advices (ERAs) reflected check payment information instead of ACH/EFT details. This issue was resolved on May 29, 2026. CareFirst is currently working to reissue impacted ERAs to include the correct ACH/EFT information. Providers do not need to take any action at this time.
Questions
If you have additional questions about how CareFirst protects your personal, financial and medical information, please call the CareFirst Privacy Office at 800-853-9236.
Member's Privacy Policy
Health Information
Protecting member's confidential information has always been a priority for CareFirst. You have certain additional rights relating to your protected health information, whether oral, written or electronic. The Notice of Privacy Practices explains those rights.
General information about a claim can be provided to family members or other authorized representatives to solve a question or complaint, but specific diagnostic information can only be discussed with your written permission.
Medical Records
Although we do not maintain copies of your medical records, we may request copies of your medical records to process a claim.
You may request access to your medical records by contacting your provider's office and following their process for accessing your medical information.
Treatment Setting
Providers are required to implement privacy policies that address the disclosure of medical information, patient access to medical information, and the storage/protection of medical information. CareFirst reviews provider confidentiality processes during pre-contractual site visits for primary care physicians.