Portal Administrators: You Care About Keeping Your Account and Patient Information Secure, and So Do We

Posted on 2019-01-03
Updated on 2019-01-07 16:17:03

Beginning in mid-January, new security measures will be deployed that will enhance performance and keep your account and patient information secure. The new security updates will require portal administrators to review and approve new Provider Portal user access requests. Along with the new security features, you can expect several updated features that will include the following:

  • Enhanced functionality that will allow portal administrators to customize their user lists by assigning users to a specific administrator 
  • New enhancements to allow provider portal administrators to arrange the user lists in a way that will meet your needs
  • Notification tools to alert portal administrators of users waiting for approval
  • Ability to track portal registration denials
  • And more

Please note, portal administrators will have 14 days to approve new user access requests. After 14 days, users will need to resubmit their request. We recommend logging in frequently to prevent missing requests for access.

Later this year, CareFirst will be implementing a user access review policy which will require you to review and approve user access yearly. Please continue to check your email regularly for Provider News and Updates so that you are aware when the enhancements go live.


Please contact Provider Services.