Launch of New Provider Updates and Attestation Self-Service Tool Delayed
Earlier this year, CareFirst BlueCross BlueShield and CareFirst BlueChoice, Inc. (collectively, “CareFirst”) shared that we would be releasing a new and improved self-service tool for you to easily attest and update your provider directory information. Our goal is to provide you with a “one-stop shop” to manage your provider directory information, making it easier to do business with CareFirst.
We have decided to delay the launch slightly of our new self-service tool as well as the previously planned downtime. As we continue preparations, there will still be scheduled downtime where the tool is unavailable. We will notify you in advance of the new planned outage.
Important Note: The system downtime only impacts Professional Providers. Institutional and Ancillary providers should continue to utilize the same process that is in place today. See the Institutional/Ancillary credentialing page for more information.
While we await the launch of the new tool, please continue to keep your data accurate with us. Per Federal regulations, providers are required to attest/update their directory information every 90 days. You can find information about attesting/updating your data by going to our Update Practice Information webpage.
What should I do next?
If you haven’t already, we encourage you to register for CareFirst Direct. This will be the primary resource used to update and verify provider directory information. Refer to this user guide for assistance.
If you need additional assistance with attesting/updating your data, review the Provider Directory Updates and Attestation Course on the Learning and Engagement Center.
What if I am having trouble updating my data?
If you are having trouble accessing the self-service tool, please contact ProviderCFDAccess@carefirst.com. If you would like us to update your information for you, please fax your changes to Provider Information and Credentialing at 410-872-4107 or mail to the following address:
Mail Administrator
P.O. Box 14763
Lexington, KY 40512
Planned Outage for the Authorization Portal This Weekend
Beginning Friday, April 14 at 5 p.m. until Sunday, April 16 at midnight, the Prior Authorization/Notification Portal will be unavailable as we complete a system upgrade.
In addition to some minor system fixes, this upgrade will include the following changes:
- Ability to search for a member with a combination of Member ID and date of birth. When both values are supplied, the search returns only members matching both provided values.
- Modifier codes submitted on the authorization will now be included in the Procedure Code section. To view, select the View & Print Auth option.