Patient Satisfaction Surveys are Coming
Every year in the spring, the Consumer Assessment of Healthcare Providers & Systems (CAHPS) survey is sent out to members. Many of the questions on the CAHPS survey focus on a member’s experience with their personal doctor, which provides valuable insight into how your patients perceive the care they receive from you. Leveraging insights from the CAHPS survey can help provider organizations to:
- Improve the quality and coordination of care provided to patients
- Maintain and even expand their patient base
- Achieve better performance on CAHPS based on incentive programs
- Improve patient access through a health plans ability to offer more robust benefits
Want to make an immediate impact on your patients’ experience and on their responses to the CAHPS survey? Access this guide for quick and easy tips!
Want to learn more about CAHPS?
Check out our CAHPS overview and our SHORTs video on What is CAHPS? That outlines quick and easy ways to make an immediate impact on your patients’ experience and on their responses to the CAHPS survey.