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Effective April 1, CareFirst Will Manage Behavioral Health Services for Members

January 31, 2018 -

Effective April 1, 2018, CareFirst will bring in-house the behavioral health and substance use disorder services currently provided by Magellan Healthcare, Inc. (Magellan).

Beginning in April, authorization requests for behavioral health services must be submitted through the CareFirst Direct Provider Portal at www.carefirst.com/provider. All medical policy references to Magellan will be replaced with CareFirst effective April 1, 2018. For other behavioral health and substance use disorder inquiries, please call 1-800-245-7013.

This action to bring in-house behavioral health and substance use disorder services does not in any way change CareFirst benefit plan coverage for these services or medical policy relating to these services.

More information will be provided in the coming months. If you have questions, contact your Provider Relations Representative. Contact information can be found at www.carefirst.com/providerrep.