PDF icon

    Viewing and printing this document requires Adobe Acrobat Reader, which can be downloaded free from the Adobe site.

    Prepare for Upcoming Provider Portal Security Enhancements – Verify Your Information in Three Quick Steps

    January 17, 2018 -

    Verifying Your Information Can Help Prepare for Upcoming Enhancements

    The CareFirst Provider Portal (CareFirst Direct/iCentric) was designed to help your office save time on administrative tasks.

    From verifying eligibility and benefits to checking claim status and submitting prior authorization requests, the Provider Portal makes it easier for you to confirm information and details for your CareFirst patients.

    In the coming weeks, we will be making some security enhancements that will impact you and your office staff when you login.

    What does this mean for you?

    We need you to confirm that your account information is up-to-date so that you have no disruption in your ability to access the Provider Portal when the enhancements go live.

    Follow the three simple steps below to make sure your information is accurate: CareFirst network dentists, physicians and staff:

    1. Login to the Provider Portal (CareFirst Direct/iCentric)
    2. In the top right corner, click on the Settings drop down menu and under My Profile, select either: Change Email or Change Mobile.


    3. Validate the information for your Email and/or Mobile and click the ‘Submit’ button to save your changes.

    Remember to Check Your Inbox

    Look for a follow-up email next week that will explain the upcoming Provider Portal enhancements you can expect in February.

    Sign up everyone in your practice to receive provider news and updates.

    Visit www.carefirst.com/stayconnected to register.