Provider Manual Updates Available Now

August 01, 2016 - In an effort to keep you informed of changes and improvements, we have updated our Provider Manuals.

Here are a few of the changes you can expect:

Professional Provider Manual:

• Contact information in the following sections:
  • Provider Quick Reference Guide
  • Member ID Card Quick Reference Guide
• Quality Improvement Program
• Appeals
• Updated sections in Policies and Procedures
  • Sleep Disorders
  • Lactation Consultations
  • Telemedicine

Institutional Provider Manual

• Electronic Capabilities
• Added information about the following:
  • Hospital Transition of Care Program
  • Medication Pharmacy Management