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    CareFirst Provider Help

    Comments or Questions for Us?

    If you have comments or questions, we want to help you.

    For technical support, call the CareFirst Help Desk at (877) 526 – 8390, Monday - Friday, 8:00 a.m.-6:00 p.m. (Eastern Time).

    Or, refer to the chart below for more information about provider resources and services.

    Join Our Networks

    Contact our Credentialing Department to become a participating provider.

    Provider Representatives

    Find your provider representative.

    Electronic Claims

    Find out how to submit claims and get paid electronically.

    The Center for Provider Education and Training

    Find seminars, webinars and other training opportunities for you and your staff.

    Suggest a topic for the CPET Learning Library.

    CareFirst Direct

    Verify Member Eligibility and confirm benefits, check claims status and update your provider information. Register today.

    Provider Newsletters

    BlueLink – Medical

    BlueImpressions – Dental

     

    Inquiries and Appeals

    Understand when and how to submit to get a fast response.

    Provider Link List

    Quick links to all of your most important provider information.

    National Provider Identifier

    Learn more about CareFirst’s NPI requirement for claims submission.

    Stay Connected

    Sign up to receive provider news and updates at www.carefirst.com/stayconnected.

    Medical Policies

    Policies and Operating instructions for all CareFirst products.

    Provider Self-Services

    Find out about our online tools to save you time.

    Pre-Authorization

    A list of services that require pre-authorization and how to submit

    Site feedback

    Have feedback on our website? We want to hear it. Complete our simple feedback form or email us.

    If you have comments or questions, we want to help you.

    For technical support, call the CareFirst Help Desk at (877) 526 – 8390
    Monday - Friday, 7:00 a.m.-6:00 p.m. (Eastern Time).

    Or, visit Contact Us to find a department/resource list to assist you.


    Browser Compatibility

    If you are using the following browsers to access functionality within the Provider Portal, you may experience technical issues:

    • Internet Explorer 11, Microsoft Edge 14 (Windows 7, Windows 8.1, Windows 10) or higher
    • Mozilla Firefox 49.0 or higher
    • Google Chrome 53.0, 54.0 or higher
    • Safari 10, 9.0 (OS X 10.11 /OS X 10.10)

    To resolve the issue:


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