- If you cannot complete your eligibility/benefits inquiry online, please contact us at 800-842-5975.
- Medical Professional Providers: Provider Directory Updates Self-Service tool will be unavailable beginning 2/17. Click Here for details.
Update Your Practice Info
Stay in Control of Your Data with our Self-Service Tool
Correct provider and practice information is essential to doing business with CareFirst. When you update and maintain accurate data in our system, it:
- Allows members to locate you (and your practice) more easily
- Allows us to process your claims more quickly and accurately
- Results in more accurate delivery of mail and email notifications
- Satisfies your regulatory requirement to keep your data updated
- Prevents your provider directory listing from being removed
Professional Providers
CareFirst has a self-service tool within the CareFirst Provider Portal that allows you to quickly update and/or attest your provider and practitioner information all in one place.
Note: Commercial and Medicare Advantage Providers included in the CareFirst Provider Directory can utilize the CareFirst Provider Portal self-service tool to update their data as needed and attest that their information is accurate at least every 90 days.
To utilize this tool, here is what you need to do:
- Register for CareFirst Direct: If you haven’t registered already, this is where you can update and verify your provider directory information. Refer to this Accessing and Registering User Guide for assistance.
- Ensure you have Demographic Information Access: To make updates to your directory information, you need ‘Demographic Information’ access within the Provider Portal. These updates could include name, address, specialty and phone number changes.
- Need Demographic Information Access?: If you are responsible for these updates and do not have ‘Demographic Information’ access, please review the Updating Your Profile user guide for instructions on how to verify and request access from your Portal Administrator.
- Need a Portal Administrator?: If your practice/facility does not currently have an active Portal Administrator, contact the Help Desk at 877-526-8390 for assistance. This access is crucial to ensuring your practice/facility can approve user access requests, complete required user access reviews, set up new users, and terminate user access as appropriate. Portal Administrators can access this resource for assistance managing user access requests.
- How to Update/Attest your Data: Review this Provider Directory Updates and Attestations User Guide for step-by-step instructions on how to update and/or attest your provider and practitioner information. Refer to our Frequently Asked Questions for more information.
- Need to Update your Digital Contact Information? To update your digital contact information (i.e., practice/facility URL and email) send your changes to PicRequests@carefirst.com.
Institutional/Ancillary Providers
Please visit carefirst.com/institutionalcredentialing to learn more about credentialing.
Please update your provider information any time it changes (or at least once a year) within the Provider Portal (CareFirst Direct) or via a Change in Provider Information – Institutional/Ancillary form.