- We are working to resolve an issue that may impact how Harford County Public Schools benefits display. Member coverage is still active; however, benefit details may not appear correctly at this time. For benefit details or help, please call Provider Service using the number on the back of the member ID card
- EFT Payments Issued as Checks:CareFirst identified on or around May 10 an issue in which some providers who were set up to receive ACH/EFT payments instead received paper checks. This issue remains under active investigation. Providers do not need to take any action at this time. We are working toward resolution and will continue to share updates as more information becomes available, including expected timing.
- ERAs Reflecting Check Information Instead of ACH:CareFirst is aware of an issue in which some Electronic Remittance Advices (ERAs) reflected check payment information instead of ACH/EFT details. This issue was resolved on May 29, 2026. CareFirst is currently working to reissue impacted ERAs to include the correct ACH/EFT information. Providers do not need to take any action at this time.
Claims Submission
To support our paperless initiative and improve your claims processing experience, CareFirst strongly encourages participating and non-participating providers to submit all claims electronically.
This applies to the following types of claims:
- Initial
- Corrected (Institutional and Professional only)
- Late Charge (Institutional only)
- Interim (Institutional only)
- Medicare Secondary (Institutional and Professional only)
Certain claims require additional documentation and cannot be submitted electronically. However, we urge you to take advantage of all the benefits provided below by filing electronically, whenever possible.
Track your claims submissions, help save on administrative costs and improve your claims process today.
Benefits
- Saves time. Office staff won't have to spend time preparing and mailing paper documents, or researching and resending claims that are returned due to incomplete or inaccurate information.
- Saves money. The need for postage and paper claim forms is eliminated.
- Faster processing. Without the delays of regular mail, your claims will get processed faster.
- Eliminates incomplete submissions. Claims are edited and returned at the front-end through your clearinghouse for correction and resubmission.
If you need further assistance
from Availity, please contact
Client Services at
(800) 282-4548
Registration
To register for Availity's Web Portal:
- Go to www.availity.com. Click Register Now and complete the online registration wizard.
- You will receive an email from Availity with a temporary password and next steps.
- Training resources are available at www.availity.com/resources/training.