- If you cannot complete your eligibility/benefits inquiry online, please contact us at 800-842-5975.
- Please note that the CareFirst systems are experiencing a delay in updating information for your account. The IT teams are actively working on resolving, and will update this message once resolved. Your patience is appreciated.
Prior Authorization
Certain medications require prior authorization to ensure safe and effective use. The drug policies listed below include criteria for prior authorization, site of care, quantity limits, and/or step therapy. They are subject to the terms of a member’s specific health plan.
The drug policies are broken out by drugs covered under the medical benefit or pharmacy benefit:
- Medical benefit: Typically, medications covered under the medical benefit are administered in an outpatient hospital, home or office setting.
- Pharmacy benefit: Typically, medications covered under the pharmacy benefit are oral, topical or inhaled products distributed by retail or mail pharmacies.
Specialty drugs may be covered either through the medical and/or pharmacy benefit. To view of a full list of drugs that have prior authorization and/or site of care requirements under the medical benefit, visit the Specialty Drug List.
How to Submit a Drug Prior Authorization
Prior authorization requests for drugs covered under the medical benefit must be submitted electronically through the CareFirst Provider Portal . To submit a prior authorization request online, log in to the Provider Portal and navigate to the Prior Auth/Notifications tab. For more information, please complete our Medication Prior Authorization training.
If you are experiencing technical difficulties with the Provider Portal, please contact the CareFirst Help Desk at 877-526-8390.
Prior Authorization Documents & Policies
To access all medical and pharmacy benefit policies and prior authorization fax forms, please visit the CVS Caremark* Prior Authorization Documents page.
Please note that you will be leaving the CareFirst site when you click the blue button below. You will be routed to a website owned by CVS Caremark and subject to CVS Caremark’s Privacy Policy and Terms and Conditions.
CVS Prior Authorization Documents
For questions about a prior authorization covered under the medical benefit, please contact CVS Caremark* at 888-877-0518.
For questions about a prior authorization covered under the pharmacy benefit, please contact CVS Caremark* at 855-582-2038.
For questions about FEP members and their prior authorization, please call 800-469-7556.
*CVS Caremark is an independent company that provides pharmacy benefit management services.