About CareFirst BlueCross BlueShield

The CareFirst organization:

  • Is the largest health care insurer in the Mid-Atlantic region, serving 3.6 million members.
  • Employs approximately 8,000 associates and contractors in Maryland, Washington, D.C. and Northern Virginia.
  • Operates the nation’s largest Patient-Centered Medical Home (PCMH) program of its kind.
  • Serves more than 630,995 members in the Federal Employees Health Benefits Program (FEHBP) – one of the largest FEHBP enrollments in the nation.
  • Offers Congressional Employees and their families access to more than 96 percent of hospitals and 95 percent of doctors and specialists across the U.S. – more than any other insurer
  • Nationally recognized for Plan Excellence for providing stellar customer service by being awarded the Excellent Service Experience Profile Award for 23 consecutive years for D.C. FEP members and 16 consecutive years for Maryland FEP members.
  • Invested nearly $27.8 million in 2020 to improve overall health, and increase the accessibility, affordability, safety and quality of health care throughout its market areas.
  • Earned recognition in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, and 2021 as one of the "World's Most Ethical Companies" from the Ethisphere Institute.


Company Mission

The mission of CareFirst BlueCross BlueShield is to provide health benefit services of value to customers across the region comprised of Maryland and the National Capital Area. To fulfill this mission, CareFirst BlueCross BlueShield commits to:

  • Offer a broad array of quality, innovative insurance plans and administrative services that are affordable and accessible to our customers;
  • Fairly address the needs of customers in each of the jurisdictions in which we operate;
  • Conduct business responsibly as a non-profit health service plan, to ensure the plan’s long-term financial viability and growth;
  • Collaborate with the community to advance health care effectiveness and quality;
  • Support public and private efforts to meet needs of persons lacking health insurance;
  • Foster health systems integration and health care cost containment to benefit the people in areas we serve, and
  • Promote respect, fairness and opportunity for our associates.


Financial Results (Year End 2020)

  • Revenue: $10 Billion
  • Medical Care Spending: $7.7 Billion