- If you cannot complete your eligibility/benefits inquiry online, please contact us at 800-842-5975.
- CareFirst Direct Eligibility/Benefits and Claims Status will be unavailable Sat, Jun 29 from 2PM to 9PM for FEP members.
- CareFirst Direct Eligibility/Benefits and Claims Status will be unavailable Sun, Jun 30 from 8AM to 8PM for NASCO, FEP, CFA and OOA members.
Pre-Cert/Pre-Auth (Out-of-Area)
Find Pre-Service Review information for out-of-area members.
Process for Obtaining Pre-Service Review Information
To view the out-of-area Blue Plan's medical policy or general pre-certification/pre-authorization information, please:
- Select the type of information requested
- Enter the first three letters of the member's identification number found on the BlueCross BlueShield ID card
- Click 'GO'
If you experience technical difficulties or need additional information, please contact 1.800.676.BLUE.