CareFirst's FEP SNF Referral Process and Upcoming Live Quarterly Webinars

Referral Reminders for Federal Employee Program (FEP) and Skilled Nursing Facility (SNF)

At CareFirst BlueCross BlueShield (CareFirst), we are committed to providing accessible healthcare to all our members. We are working to expedited Care Management (CM) enrollment, including transition times, for our FEP members who require care in a SNF. And while our systems have changed, the process for submitting a referral for SNF for FEP PPO members hasn’t. Following the process outlined below will help your CM referral and SNF authorization be processed in a timely manner and avoid potential delays.

  • If you are a provider and are submitting a referral of an FEP member for a SNF, please call the FEP CM intake line at 800-360-7654 and press Option 1. You may also call 202-479-6444, Option 1.
    • Select Option 1 when the request is for FEP CM services, Care Coordination (SNF authorizations) and prior authorization for home hospice. The other options mentioned in the voicemail are NOT directed to the FEP CM Department.

You may also submit your referral via secure email at You may also include clinical information for your review.

As a reminder, member enrollment in the FEP CM Program is a requirement for all SNF authorizations.

Quarterly Live Webinars Coming Soon

Mark your calendars: Live webinars for our professional and institutional healthcare delivery partners

Here are the details:

Topics to be covered include Medical Authorizations Best Practices, Electronic Billing and EFT, BlueCard Claims Reminders, as well as the latest updates and reminders.

Register by clicking on the links provided above or in the ‘Webinars’ section of the Learning and Engagement Center.

If you have an idea for a topic and would like to be considered for these or future live webinars, please email