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Check Out This Year’s CAHPS Survey and Register for Live Webinars for the New Provider Directory Updates Tool!

Posted on 2024-03-11 | Updated on 2024-03-11 09:00:00

Patient Experience & 2023 Measure Year – CAHPS Survey

Every year in the spring, the Consumer Assessment of Healthcare Providers & Systems (CAHPS) survey is sent out to CareFirst BlueCross BlueShield, CareFirst BlueChoice, Inc., and all its affiliates and subsidiaries (collectively, “CareFirst”) members. Many of the questions on the CAHPS survey focus on a member’s experience with their personal doctor, which provides valuable insight into how your patients perceive the care they receive from you. This feedback can then be used to shape your organizations strategy to enhance the provider-patient relationship, expand access to needed care, and improve patient outcomes. Leveraging insights from the CAHPS survey can also help provider organizations to:

• Improve the quality & coordination of care provided to patients
• Maintain and even expand their patient base
• Achieve better performance on CAHPS based on incentive programs
• Improve patient access through a health plans ability to offer more robust benefits

Want to make an immediate impact on your patients’ experience and on their responses to the CAHPS survey? Access this guide for quick and easy tips!

Want to learn more about CAHPS?

Check out our CAHPS overview and our SHORTs video on What is CAHPS? That outlines quick and easy ways to make an immediate impact on your patients’ experience and on their responses to the CAHPS survey.

Register Now: New Provider Directory Updates and Attestation Self-Service Tool Live Webinar Events

We are excited to share that in early April 2024, CareFirst will release a new and improved self-service tool to easily attest and update your provider directory information. Our goal is to provide you a "one-stop shop" to manage your provider directory information making it easier to do business with CareFirst.

What does this mean for you?

Per Federal law, professional providers in our Commercial and Medicare Advantage networks are required to attest/update their data every 90 days. The CareFirst Provider Directory Updates and Attestations self-service tool is where you go to satisfy this requirement ensuring your data is up to date at all times.

Register now for a live webinar

To help you prepare for the launch of the new Provider Directory Updates and Attestations tool, we will be offering both live webinars, as well as an on-demand course.

Live webinars

Select the 'Register here' link for the date and time that works best for you.