Dental | Continuity of Electronic Claims
Following the cybersecurity incident Change Healthcare reported on Wednesday, February 21, 2024, CareFirst BlueCross BlueShield (CareFirst) took immediate measures, severing network connections with Change Healthcare to prevent any potential further risk to our members.
CareFirst does not know when Change Healthcare will be able to securely return to service; therefore, we encourage providers using Change Healthcare for claims submission to utilize other EDI vendors.
For dental claims, CareFirst currently has agreements for EDI transactions with DentalXChange and Vyne.
If you use another EDI vendor who uses Change Healthcare as an intermediary for dental claims submission, we recommend you work with your vendor to reroute dental claims through DentalXChange or Vyne. Any dental claims submitted to CareFirst using or passing through Change Healthcare since February 21 should be resubmitted to CareFirst once connection to DentalXChange or Vyne has been established.
CareFirst’s team is working diligently to ensure a smooth transition and minimize service disruptions, though some temporary adjustments may occur during this period. We appreciate your patience as we continue to navigate this situation.
If you have questions, please contact Provider Service using the number on the back of the member’s ID card.