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    Submitting Authorizations for Behavioral Health Services

    April 03, 2018 -

    Submit Authorizations for Behavioral Health Services Using the Provider Portal

    Effective April 1, CareFirst brought in-house the behavioral health and substance use disorder services previously provided by Magellan Healthcare, Inc. (Magellan).

    As a reminder, authorization requests for behavioral health services must now be submitted through the CareFirst Direct Provider Portal at www.carefirst.com/provider. All medical policy references to Magellan have been replaced and our Institutional and Provider Manuals have been updated. Webinar sessions and on-demand training are available at www.carefirst.com/cpet. For other behavioral health and substance use disorder inquiries, please call 1-800-245-7013.

    If you have questions, contact your Provider Relations Representative. Contact information can be found at www.carefirst.com/providerrep.