CareFirst Provider Help

Comments or Questions for Us?

If you have comments or questions, we want to help you.

For technical support, call the CareFirst Help Desk at (877) 526 – 8390, Monday - Friday, 8:00 a.m.-6:00 p.m. (Eastern Time).

Or, refer to the chart below for more information about provider resources and services.

Join Our Networks Contact our Credentialing Department to become a participating provider.	Provider Representatives Find your provider representative.
Electronic Claims Find out how to submit claims and get paid electronically.	Center for Provider Education Find seminars, webinars and other training opportunities for you and your staff. Suggest a topic for our learning and engagement center.
CareFirst Direct Verify Member Eligibility and confirm benefits, check claims status and update your provider information. Register today.	Provider Newsletters BlueLink – Medical BlueImpressions – Dental
Inquiries and Appeals Understand when and how to submit to get a fast response.	Provider Link List Quick links to all of your most important provider information.
National Provider Identifier Learn more about CareFirst’s NPI requirement for claims submission.	Stay Connected Sign up to receive provider news and updates at www.carefirst.com/stayconnected.
Medical Policies Policies and Operating instructions for all CareFirst products.	Provider Self-Services Find out about our online tools to save you time.
Pre-Authorization A list of services that require pre-authorization and how to submit	Site feedback Have feedback on our website? We want to hear it. Complete our simple feedback form or email us.

If you have comments or questions, we want to help you.

For technical support, call the CareFirst Help Desk at (877) 526 – 8390
Monday - Friday, 7:00 a.m.-6:00 p.m. (Eastern Time).

Or, visit Contact Us to find a department/resource list to assist you.

If you are using the following browsers to access functionality within the Provider Portal, you may experience technical issues:

Internet Explorer 11, Microsoft Edge 14 (Windows 7, Windows 8.1, Windows 10) or higher
Mozilla Firefox 49.0 or higher
Google Chrome 53.0, 54.0 or higher
Safari 10, 9.0 (OS X 10.11 /OS X 10.10)

To resolve the issue:

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