- We are working to resolve an issue that may impact how Harford County Public Schools benefits display. Member coverage is still active; however, benefit details may not appear correctly at this time. For benefit details or help, please call Provider Service using the number on the back of the member ID card
- EFT Payments Issued as Checks:CareFirst identified on or around May 10 an issue in which some providers who were set up to receive ACH/EFT payments instead received paper checks. This issue remains under active investigation. Providers do not need to take any action at this time. We are working toward resolution and will continue to share updates as more information becomes available, including expected timing.
- ERAs Reflecting Check Information Instead of ACH:CareFirst is aware of an issue in which some Electronic Remittance Advices (ERAs) reflected check payment information instead of ACH/EFT details. This issue was resolved on May 29, 2026. CareFirst is currently working to reissue impacted ERAs to include the correct ACH/EFT information. Providers do not need to take any action at this time.
Mission & Values
Mission Statement
In accordance with the Charter of the nonprofit health service plan, the mission of CareFirst BlueCross BlueShield shall be to:
- Provide affordable and accessible health insurance to the plan’s insured and those persons insured or issued health benefit plans by affiliates or subsidiaries of the plan.
- Assist and support public and private health care initiatives for individuals without health insurance.
- Promote the integration of a health care system that meets the health care needs of all the residents of the jurisdictions in which the nonprofit health system service plan operates.
CareFirst Code of Ethical Business Conduct & Compliance
CareFirst BlueCross BlueShield is committed to the highest standards of business ethics and integrity as well as strict observance and compliance with the laws and regulations governing its business operations.
Our Code of Ethical Business Conduct & Compliance (PDF) is the foundation for the Ethics & Compliance program. It sets the performance standard for ethical business practices for all of our employees, board members and business partners.
The code is our guidebook for living our values.
CareFirst Values
Our values serve as the pillars of all we do. They guide our company’s dedication to maximizing our community’s access to high quality, cost effective health care services.
Customer First
- We see ourselves through the eyes of our customers.
- We deliver services that anticipate our customers’ needs.
Integrity
- We act with unquestionable ethics.
- We communicate openly, directly and timely.
Personal Accountability for Excellence
- We take individual ownership for achieving high performance.
- We demonstrate a bias for action.
One Company, One Team
- We align our decisions and actions for the greater good.
- We collaborate and support others to achieve results.
Leadership
- We demonstrate leadership in our markets, our communities, and the health care industry.
- We each set an example of high ethical standards in performing our duties.
CareFirst BlueCross BlueShield has a separate code for its vendor/contractor relationships. View our third party code of conduct.