- We are working to resolve an issue that may impact how Harford County Public Schools benefits display. Member coverage is still active; however, benefit details may not appear correctly at this time. For benefit details or help, please call Provider Service using the number on the back of the member ID card
- EFT Payments Issued as Checks:CareFirst identified on or around May 10 an issue in which some providers who were set up to receive ACH/EFT payments instead received paper checks. This issue remains under active investigation. Providers do not need to take any action at this time. We are working toward resolution and will continue to share updates as more information becomes available, including expected timing.
- ERAs Reflecting Check Information Instead of ACH:CareFirst is aware of an issue in which some Electronic Remittance Advices (ERAs) reflected check payment information instead of ACH/EFT details. This issue was resolved on May 29, 2026. CareFirst is currently working to reissue impacted ERAs to include the correct ACH/EFT information. Providers do not need to take any action at this time.
High-Risk Pregnancy Program
The High-Risk Obstetric (OB) care management program provides coordination of care to your patients with high-risk pregnancies. Dedicated nurse care managers collaborate directly with each member, OBGYN, Maternal Fetal Medicine (MFM) and any ancillary support services required to ensure members’ needs are met.
Our care managers meet with your patients one-on-one by phone to answer their questions, make sure they understand your recommendations and connect them to needed resources like nutritionists, social workers and in-home IV hydration or drug therapy. They can even set up transportation to prenatal appointments.
While early identification and intervention is preferable, our care managers work with at-risk expectant women at all stages of pregnancy and can help your patients with:
- Gestational diabetes
- Gestational hypertension/preeclampsia/postpartum preeclampsia
- A multiple pregnancy
- Advanced maternal age
- Chronic or comorbid health conditions
- Preterm Labor/previas
- Kidney Stones/Gallstones/Trauma that occurs while pregnant
Our nurse care managers also provide assistance after the baby is born such as lactation support, help setting appointments and connecting members to resources for post-partum depression.
Please call 800-245-7013 to reach our care management referral line. Members can call 888-264-8648 to self-refer or fill out this online form to request a care manager call back.